Your booking
A slot is confirmed after payment succeeds. Until then, an unpaid hold only keeps the time for a short window, usually 10 minutes, and then opens again. A hold is not a charge.
You can book up to the number of days shown on Book a slot, currently 90 days including today. That window can change from TurfLet settings.
Cancellations
When you cancel
48 hours or more
- Request a refund in the app.
- You receive 100% of the amount already paid.
- TurfLet reviews the request, then sends it back to bKash.
From 24 hours up to 48 hours
- You receive 50% of the amount already paid.
- Inside 24 hours, or if you do not show up, there is no refund.
- If the venue cancels or the pitch cannot be played, the amount paid is refunded in full.
Move the slot
You can move a paid booking to another open slot at the same venue within 3 months of the original date. The payment stays on the booking. A more expensive slot has to be at or below the amount you already paid.
When the venue cancels
If the venue or TurfLet cancels a confirmed booking, or the pitch cannot be played, you receive a full refund of the amount paid. Admin answers a request within 3 days and sends an approved refund within 10 days. Complaints can also go to the Directorate of National Consumer Rights Protection.
No-show
Missing the slot without cancelling in time is not refunded. The field was held for you.
How refunds arrive
bKash
The refund goes back to the same bKash account. TurfLet does not deduct a fee. bKash posts it from the merchant balance, usually within a few business days, and only within 60 days of the original payment.
Card
Card refunds return to the same card and commonly take 5–7 business days to show on the statement.
TurfLet wallet
Wallet payments are credited back to your wallet and can be used on the next booking.
Pay at the venue
If you have not paid yet, there is nothing to refund. Cancel the booking so the slot opens for someone else.
Only the money you paid is refundable. A coupon or promo reduces the price; that discount is not paid out as cash. TurfLet does not add a refund fee of its own.
Shop orders
Ask for a shop return within 7 days of delivery. The item should be unused, in its original packaging, with tags attached.
For a damaged or wrong item, email photos within 48 hours of delivery. After we accept the return, we refund the amount you paid for that item. Personal-care items, gift cards, and custom items are only replaced when they arrive damaged or incorrect.
Contact
For a cancellation or a refund that has not arrived, message us with the booking or order number.
We aim to reply within one business day. This page can change; the date above is the latest version, and the policy on your booking is the one that applies to that booking.